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uest for Dedicated Account Manager

Dear Raemon,

Thank you for reaching out and for your willingness to review our request further.

To clarify, what we urgently require is a dedicated account manager or technical contact who would be directly responsible for our account. Ideally, this individual would be accessible through direct (non-email) communication channels to ensure swift resolution of any critical issues that may arise.

For example, earlier this year, we encountered a bug in Kajabi that caused our offers not to be delivered to our clients. After three weeks of back-and-forth via email, we were informed that the issue was "as expected." Instead of resolving the problem at its source, we were forced to implement a workaround, leaving our clients to face access issues for nearly a month. A dedicated account manager or technical point of contact would have significantly mitigated the impact of such a situation.

Additionally, we are currently planning to transfer products between accounts. I am aware that this process cannot be handled efficiently through Kajabi’s standard support channels, making the presence of an account manager essential for facilitating and expediting this transition.

Given the scale of our operations and the importance of uninterrupted service for our clients, we strongly believe this request is not only reasonable but necessary to maintain and grow our partnership with Kajabi.

I trust you understand the strategic importance of this matter and look forward to your assistance in ensuring we receive the level of support required.

Best regards,
Nikodem [Your Last Name]
IT Department
[Your Company Name]
[Your Contact Information]